Cookie Policy

Wanderlux Travel Agency ("we", "us", "our") uses cookies and similar tracking technologies on our website to improve your browsing experience, analyse site traffic, and personalise content.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to website owners.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function. Cannot be disabled.
• Performance Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Allow the website to remember your preferences (language, region).
• Targeting Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies already on your computer and set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our site.

Third-Party Cookies

We use services from third parties (such as Google Analytics, Facebook Pixel, and payment processors) that may place their own cookies. We have no control over these cookies. Please refer to the relevant third party's privacy policy for more information.

Contact

If you have questions about our use of cookies, please contact us at [email protected].

Terms of Service

These Terms of Service govern your use of the Wanderlux Travel Agency website and any bookings made through our platform or staff. By using our services, you agree to these terms in full.

1. Booking Confirmation

A booking is confirmed only upon receipt of a signed booking form and the required deposit. Verbal agreements do not constitute a confirmed booking. We reserve the right to decline any booking without explanation.

2. Pricing & Payment

All prices are quoted in Euros (€) per person based on double occupancy unless stated otherwise. A 25% deposit is required at booking. The remaining balance is due 60 days before departure. Late payment may result in cancellation.

3. Cancellations

Cancellation fees apply as follows: 60+ days before departure — full refund; 30–59 days — 50% refund; less than 30 days — no refund. We strongly recommend comprehensive travel insurance.

4. Our Liability

Wanderlux acts as an agent for hotels, airlines, and ground operators. While we take every precaution to select reliable partners, we cannot accept liability for their acts or defaults. In no event shall our liability exceed the total cost of the booking.

5. Your Responsibilities

You are responsible for obtaining valid travel documents (passport, visa, vaccinations). Wanderlux is not liable for denied boarding or entry due to incomplete documentation.

6. Amendments

We reserve the right to amend these Terms at any time. Continued use of our services after amendment constitutes acceptance of the new Terms.

7. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of English courts.

Privacy Policy

Wanderlux Travel Agency is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights.

1. Data We Collect

• Contact information: name, email address, phone number
• Travel preferences and booking history
• Payment information (processed securely via third-party processors)
• Technical data: IP address, browser type, pages visited

2. How We Use Your Data

• To process your bookings and enquiries
• To communicate about your trip and send relevant updates
• To personalise offers based on your travel history
• To comply with legal obligations

3. Data Sharing

We share your data only with suppliers necessary to fulfil your booking (hotels, airlines, tour operators). We do not sell your data to third parties.

4. Data Retention

We retain personal data for 7 years after your last booking, in accordance with financial regulations. You may request deletion of non-essential data at any time.

5. Your Rights (GDPR)

Under GDPR you have the right to: access your data, rectify inaccurate data, request erasure, restrict processing, and lodge a complaint with the ICO.

6. Contact

For privacy-related queries: [email protected] or write to our Data Protection Officer at our registered address.

Delivery & Returns

This page explains how we deliver your travel documents and what our returns and refund policies are. If you have questions, our team is always happy to help.

Document Delivery

All travel documents (itineraries, vouchers, hotel confirmations, e-tickets) are delivered electronically to your registered email address. Typically within 48 hours of full payment.

Upon request and for a fee of €15, physical documents can be sent via registered post to any address in the EU and UK within 3–5 business days.

Booking Amendments

Name changes: €25 per person. Date changes (60+ days before departure): €50 administration fee. Destination changes: treated as cancellation and re-booking.

Cancellations & Refunds

• 60+ days before departure: Full refund of all payments.
• 30–59 days before departure: 50% refund of total booking value.
• 15–29 days before departure: 25% refund of total booking value.
• Less than 15 days: Non-refundable. Travel insurance may cover your circumstances.

Refund Processing

Refunds are processed within 10 business days of receiving a written cancellation request. Funds are returned to the original payment method.

Complaints

If you are dissatisfied with any part of your trip, please notify your local Wanderlux guide immediately. Written complaints must be submitted within 28 days of return to [email protected].